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AI Receptionist for Hotels

An AI receptionist for hotels that answers every guest call

Front desk teams are checking in guests while the phone rings with booking questions and service requests. Clutchphone answers every call, books stays, and routes requests to the right team.

Book a Call See how it works
The problem

Why hotels miss calls

Every unanswered call is a client, patient, or job that might go to a competitor. Here's where phones break down for hotels.

Front desk is pulled in two directions

In-person guests and phone callers compete for the same staff.

Reservation calls go unanswered

Direct booking calls are high-margin revenue you lose to OTAs when no one answers.

Repetitive guest questions

Check-in times, parking, Wi-Fi, and breakfast questions fill the day.

What it handles

What our AI receptionist does for hotels

Clutchphone doesn't just take messages. It understands the caller, completes the task, and logs it in your systems.

Reservation inquiries

Answers rate and availability questions and books direct where your PMS allows.

Guest FAQs

Answers questions about amenities, parking, check-in, pets, and policies.

Service requests

Routes housekeeping, maintenance, and late checkout requests to the right department.

Group & event leads

Captures group block and event inquiries for your sales team.

How It Works

From first call to fully live

We handle the build and the integrations. Your team just shows up for the kickoff and the review.

  1. 01

    Discovery call on Zoom

    We map how calls come into your hotel, your call types and volume, and the systems the AI needs to read from and write to.

  2. 02

    We build & integrate

    We train your agent on your services, policies, and FAQs and connect it to your scheduling, CRM, and phone lines. Keep your existing numbers.

  3. 03

    Test, then go live

    Start with one line, overflow, or after-hours calls. We listen to real calls, refine responses and actions, then roll out.

  4. 04

    Optimize continuously

    Call analytics show what callers need. We keep tuning the agent and adding new actions as your workflows evolve.

Incoming call Guest · In-house
AI on call
CallerHi, I'm in room 412. Could we get two more towels and a late checkout?
Clutchphone AIOf course. I've sent the towel request to housekeeping. Late checkout until 1pm is available tomorrow. Would you like that?
CallerYes, please.
Clutchphone AIYou're all set for a 1pm checkout, and housekeeping will bring towels within 20 minutes.
  • Housekeeping request sent
  • Late checkout added to reservation
  • Guest notified

Example call flow for illustration.

Connects to the software hotels already use

Oracle OPERA Mews Cloudbeds SiteMinder Salesforce Custom APIs Custom APIs & webhooks

Integration method depends on each platform's API and is confirmed during discovery.

FAQs

Questions, answered

Can it make reservations?
Where your PMS or booking engine supports it, the AI can check availability and book. Otherwise it sends booking links or transfers to reservations.
Can it route guest requests to departments?
Yes. It sends housekeeping, maintenance, and concierge requests to the right team through your systems, Slack, or SMS.
Does it work for multi-property groups?
Yes. Call flows can be built per property with shared standards.
Can it handle multiple languages?
Multilingual support is available. We'll confirm the languages your guests need during discovery.
How much does an AI receptionist for hotels cost?
Pricing is scoped to your call volume, the integrations and actions you need, and your support requirements. Book a 30-minute call and we'll send a tailored proposal for your hotel.
How long does setup take?
It depends on the number of call types and integrations. After a discovery call we'll give you a clear timeline and rollout plan, usually starting with one line or queue before expanding.
Book a Call

Get an AI receptionist for your hotel

Pick a time for a Zoom with our team. We'll show you how an AI receptionist can answer your calls and take action in the tools your hotel already uses.

  • Your call volume, call types, and where calls fall through today
  • Which systems the AI should connect to and what actions it should take
  • A live walkthrough and a tailored proposal
Zoom 30 minutes No commitment

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