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AI Receptionist for Medical Practices

An AI medical receptionist that answers every patient call

Patients wait on hold, staff juggle phones and check-ins, and voicemail piles up. Clutchphone answers instantly, schedules visits, captures requests, and gets urgent calls to the right person.

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The problem

Why medical practices miss calls

Every unanswered call is a client, patient, or job that might go to a competitor. Here's where phones break down for medical practices.

Long hold times frustrate patients

Morning call spikes overwhelm your staff. Patients hang up, call back, and tie up the lines even more.

Routine requests clog the phones

Refill requests, referral status, and directions take time your staff need for patients in the office.

After-hours calls need direction

Patients calling at night need to know whether to wait, see urgent care, or reach the on-call provider.

What it handles

What our AI receptionist does for medical practices

Clutchphone doesn't just take messages. It understands the caller, completes the task, and logs it in your systems.

Appointment scheduling

Books, confirms, and reschedules visits by provider, visit type, and location according to your scheduling rules.

Refill & referral requests

Collects prescription refill and referral details and sends a structured task to your clinical team.

Front-desk FAQs

Answers questions about hours, locations, accepted insurance, parking, and what to bring.

Urgent call routing

Follows your protocols to route urgent concerns to the on-call provider or direct patients to emergency care.

How It Works

From first call to fully live

We handle the build and the integrations. Your team just shows up for the kickoff and the review.

  1. 01

    Discovery call on Zoom

    We map how calls come into your medical practice, your call types and volume, and the systems the AI needs to read from and write to.

  2. 02

    We build & integrate

    We train your agent on your services, policies, and FAQs and connect it to your scheduling, CRM, and phone lines. Keep your existing numbers.

  3. 03

    Test, then go live

    Start with one line, overflow, or after-hours calls. We listen to real calls, refine responses and actions, then roll out.

  4. 04

    Optimize continuously

    Call analytics show what callers need. We keep tuning the agent and adding new actions as your workflows evolve.

Incoming call Existing patient · Morning rush
AI on call
CallerHi, I need a refill on my blood pressure medication and I'm almost out.
Clutchphone AII can help with that. Can you confirm your date of birth and which pharmacy you use?
CallerMarch 4th, 1968, and the CVS on Main Street.
Clutchphone AIThank you. I've sent the refill request to Dr. Lee's team. You'll get a text when it's sent to CVS on Main Street.
  • Patient identity verified
  • Refill task sent to clinical team
  • Status text queued for patient

Example call flow for illustration.

Connects to the software medical practices already use

athenahealth eClinicalWorks NextGen Epic (via integration) Google Calendar Custom APIs Custom APIs & webhooks

Integration method depends on each platform's API and is confirmed during discovery.

FAQs

Questions, answered

Can Clutchphone integrate with our EHR?
Integration options depend on your EHR and what its APIs or integration partners allow. We scope this on the discovery call and design the call flows around what your system supports, using tasks, webhooks, or scheduling APIs.
Does the AI give medical advice?
No. It handles administrative tasks and follows your protocols for routing clinical questions and urgent symptoms to licensed staff or emergency care.
How do you handle HIPAA?
We review your HIPAA obligations, data retention, access controls, and business associate agreement needs during scoping and support your compliance team's review before launch.
Can it handle multiple providers and locations?
Yes. Call flows can route by provider, specialty, and location, and the AI can quote location-specific hours and instructions.
How much does an AI receptionist for medical practices cost?
Pricing is scoped to your call volume, the integrations and actions you need, and your support requirements. Book a 30-minute call and we'll send a tailored proposal for your medical practice.
How long does setup take?
It depends on the number of call types and integrations. After a discovery call we'll give you a clear timeline and rollout plan, usually starting with one line or queue before expanding.
Book a Call

Get an AI receptionist for your medical practice

Pick a time for a Zoom with our team. We'll show you how an AI receptionist can answer your calls and take action in the tools your medical practice already uses.

  • Your call volume, call types, and where calls fall through today
  • Which systems the AI should connect to and what actions it should take
  • A live walkthrough and a tailored proposal
Zoom 30 minutes No commitment

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